Initiatives nationales

STRATÉGIE D'ÉVALUATION DES
PROGRAMMES D'ÉTABLISSEMENT

Annexe C :
Documents consultés jusqu'à présent pour les
résultats et les indicateurs proposés pour le programme CLIC

AUSTRALIAN DEPARTMENT OF IMMIGRATION AND MULTICULTURAL AND INDIGENOUS AFFAIRS. A ‘Client Survey' on the Effectiveness of DIMIA-Funded Community Settlement Services, 2002.

BRITISH COLUMBIA MINISTRY RESPONSIBLE FOR MULTICULTURALISM AND IMMIGRATION. Settlement Services Outcomes Measurement Plan: Report and Consultation Summary, Juillet 1998.

BRITISH COLUMBIA MINISTRY OF COMMUNITY, ABORIGINAL AND WOMEN'S SERVICES. A Performance Measurement Framework for Settlement Information and Support Services (BCSAP Stream 1), Mai 2003.

CANADIAN COUNCIL FOR REFUGEES. Best Settlement Practices: Settlement Services for Refugees and Immigrants in Canada, Février 1998.

CANADIAN COUNCIL FOR REFUGEES. Canadian National Settlement Service Standards Framework, Mai 2000.

CENTRE FOR CANADIAN LANGUAGE BENCHMARKS. Canadian Language Benchmarks 2000, Ottawa: Septembre 2000.

GOSS GILROY INC. Evaluation Framework for the Language Instruction for Newcomers to Canada (LINC) Program, Ottawa: 2000.

INSCAN. Settlement Indicators, Vol. 11 (2) 1997.

MANITOBA LABOUR AND IMMIGRATION. Manitoba's Program Report, Septembre 2002.

MAYNE, John. Addressing Attribution Through Contribution Analysis: Using Performance Measures Sensibly, Office of the Auditor General of Canada, Ottawa, Juin 1999.

MCNAMARA, Carter. Basic Guide to Outcomes-based Evaluation for Nonprofit Organizations with Very Limited Resources
http://www.managementhelp.org/evaluatn/outcomes.htm

NEUWIRTH, Gertrude. Indicators of Integration, INSCAN Vol. 10 (3) 1997.

NEW ZEALAND IMMIGRATION SERVICE. Migration Settlement: A Review of the Literature and its Relevance to New Zealand, Septembre 1999.

OCASI. Immigrant Settlement Counselling: A Training Guide – Part 1, 2000.

OCASI. The Development of Service and Secotral Standards for the Immigrant Services Sector: Discussion Document, Juin 1999.

OFFICE OF THE AUDITOR GENERAL OF CANADA. Implementing Results-Based Management: Lessons from the Literature, Ottawa, 2000.

PLAN:NET LIMITED. Splash and Ripple: Planning and Managing for Results, Calgary, 2002.

PLAN:NET LIMITED. Splash and Ripple: Using Outcomes to Design and Guide Community Work, Calgary, 2002.

PUBLIC WORKS AND GOVERNMENT SERVICES CANADA. Integrity of Performance Information: Principles and Practices, Ottawa, Août 2002.

RUDDICK, Elizabeth. Measuring Performance, Citizenship and Immigration Canada, Ottawa, Mars 1998.

SASKATCHEWAN GOVERNMENT RELATIONS AND ABORIGINAL AFFAIRS. Meeting Needs and Making Connections: A Report on the Saskatchewan Immigrant and Refugee Settlement Needs and Retention Study, Regina, Novembre 2002.

SCHACTER, Mark. Not a ‘Tool Kit': Practitioner's Guide to Measuring the performance of Pubic Programs, Institute on Governance, Ottawa, 2002.

TREASURY BOARD OF CANADA SECRETARIAT. Guide for the Development of Results-Based Management and Accountability Frameworks, Ottawa, Août 2001.

UNITED WAY OF AMERICA. Measuring Program Outcomes: A Practical Approach, 1996.

VOLUNTARY SECTOR INITIATIVE WORKING GROUP IV. National Settlement Framework and Standards: Draft Discussion Document, 2002.

WATT, Dr. Benchmarking Adult Rates of Second Language Acquisition and Integration: How long and how fast? Final Report for Phase I 2001/2002, Mars 2003.

Table des matières
Guide de ressources