National Settlement Service and Standards Framework
References
and
Bibliography
References
1) Government
BC Ministry of Community, Aboriginal and Women’s Services. Performance
Measurement Framework: Final Report. Vancouver, 2003.
BC Ministry of Community, Aboriginal and Women’s Services. Settlement
Service Clarification Project. Prepared by Collin Mercer. Vancouver,
2002.
Citizenship and Immigration Canada. Contribution Accountability Framework
Q & A. Ottawa, April 11, 2001.
Citizenship and Immigration Canada. Contribution Accountability Framework
Resource Handbook. Ottawa, 2003.
Manitoba Labour, Citizenship and Multiculturalism Division. Settlement
Counsellor Competency Profile. 2002.
2) Professional organizations
Alberta Association of Immigrant Serving Agencies. Settlement Workers
Training Project Final Report, Phase IV. Prepared by Tara Holmes
and Gail Kingwell, June, 2002.
Canadian Association of Social Workers. Social Work Code of Ethics,
1994.
Canadian Council for Refugees. Canadian National Settlement Service
Standards Framework. Montréal, 2000.
Catholic Community Services of York Region. The Development of Service
and Sectoral Standards for the Immigrant Services Sector. Discussion
document prepared for the Workshop on Settlement Indicators (OCASI Professional
Development Conference). Stephen Lam, 1997.
National Association of Social Workers (United States). Code of Ethics,
July 1, 1980 www.naswdc.org.
Ontario Council of Agencies Serving Immigrants. The Development of
Services and Sectoral Standards for the Immigrant Services Sector.
An OCASI/COSTI Partnership Project, 1999.
Ontario Council of Agencies Serving Immigrants. Settlement Service
Standard: An Inventory of Work-in-progress and Future Steps. Toronto,
2001.
Ottawa Community Immigrant Services Organization. Code of Ethics
and Conduct. June, 2001.
VSI Secretariat. Supporting
Organizational Infrastructure in the Voluntary Sector. Background
paper prepared by Lynn Eakin, Lynn Eakin and Associates, May, 2002.
3) NGOs
Institute on Governance. Canadian National Settlement Service Building
Strong Boards Through Sound Recruitment. By Heather Edwards, John
Graham and Tim Plumtre, 2003. www.iog.ca.
Institute on Governance. Not
a “Tool Kit” Practitioners’ Guide to Measuring the Performance
of Public Programs. By Mark Shacter, 2002.
4) Consulting firms
Goss Gilroy, Inc., Evaluation Framework for Immigrant Settlement and
Adaptation Program, 2000.
McNamara, Carter. Basic Guide to Outcomes-Based Evaluation for Non-Profit
Organizations With Very Limited Resources. Adapted from Nuts-and-Bolts
Guide to Nonprofit Program Design, Marketing and Evaluation. www.mapnp.org/library/evaluatn/outcomes.htm
Bibliography
A Code of Good Practice on Funding, Joint Accord table of the Voluntary
Sector Initiative, October, 2002
A Code of Good Practice on Policy Dialogue, Joint Accord table of the
Voluntary Sector Initiative, September 11, 2002
BCSAP Stream 1 Performance Measurement Advisory Group Action Plan (November
2002 – March 2003)
Building on Strength: Improving Governance and Accountability in Canada’s
Voluntary Sector, Panel on Accountability and Governance in the Voluntary
Sector, 1999
Code of Ethics and Conduct, Ottawa Community Immigration Services Organization,
2001
Communication Report to the Performance Measurement Advisory Committee
(PMAC), Citizenship and Immigration Canada, March, 2001
Governance: Two Kinds of Obstacles Identified in Original Research, Canadian
Fundraiser e News, Tim Plumtre, August 31, 2002
Information & Consultation Sessions On The Performance Measurement
Of BCSAP Stream 1 Services – Questions And Answers
Occupational Competencies Framework for the Immigrant and Multicultural
Services Sector, Multi-lateral task Force on Training, Career Pathing
and Labour Mobility in the Community Social Service Sector in British
Columbia, 1998
Review of the Evaluation Framework for the ISAP and Host Program by Kathleen
Stephenson, 2001
Settlement Service Program, A Worker’s Manual for Service Provision,
Ottawa Community Immigrant Services Organization (draft document)
Settlement Service Standard: An inventory of Work-in-progress and Future
Steps, Ontario Council of Agencies Serving Immigrants, August, 2001
2002-2003 BC Settlement & Adaptation Program Streams 1/3 Blended:
Information, Support And English Language Services For Adults Performance
Report
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