Evaluation Framework for
Citizenship and Immigration Canada's
Settlement Programs
Host Logic Model
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Activities (1): Promotion of Host program
Activities (2): Recruitment and selection of volunteers
Activities (3): Volunteer training
Activities (4): Assessment of newcomers
Activities (5): Matching of volunteers and newcomers
Activities (6): Support of volunteers and newcomers
Activities (7): Program support & monitoring
Outputs (1)
- Existence of outreach plan
- # and type of promotional/outreach activities delivered (by official
language [OL])
- # promotional / outreach products developed (if applicable)
- Summary of media coverage
Outputs (2)
- # and type of volunteers selected (characteristics and interests)
- # qualified volunteers by OL
- # of volunteers on wait list to be matched
- Source of recruitment
Outputs (3)
- # training sessions by OL
- # participants at sessions by OL
Outputs (4)
- # of newcomer orientations/assessments
- # of newcomers who are accepted for matching by requested OL
- Summary of newcomers goals
- # of newcomers on wait list to be matched by OL of newcomers
Outputs (5)
- # numbers of newcomers matched by OL
- # contacts between host and newcomer
- Duration of match
- Amount of time spent between newcomer and volunteer (estimate)
- Type of activities carried out by volunteers & newcomers - summary
Outputs (6)
- # participants attending social/community outings/special events
- # newcomers attending ongoing group activities, e.g. homework sessions,
conversation groups
- # and type of referrals of newcomers to other programs and services
(quarterly summary)
- # and type of group actvities provided in French
Outputs (7)
- Checklist of key policies and processes related to service quality
& effectiveness
- Newcomer and host satisfaction ratings
- Description of reports or program tools developed/implemented
- Results of francophone minority consultations
Immediate Outcomes (1)
- Newcomers and potential volunteers are aware of Host program and how
to access it
- Community is aware of benefits of newcomers and volunteering, including
francophone minority communities
Immediate Outcomes (2)
- Suitable community members volunteer to become hosts
- Volunteers understand their roles and responsibilities
Immediate Outcomes (3)
- Volunteers have the skills, commitment and knowledge to be good hosts
- Volunteers adopt reasonable goals for hosting experience
Immediate Outcomes (4)
- Newcomers understand their roles and responsibilities
- Newcomers adopt reasonable goals for hosting experience
Immediate Outcomes (5)
- Newcomers and hosts meet objectives for match
- Newcomers are engaged in social network of hosts
- Newcomers experience social support, friendship
- Newcomers have informal guidance related to their goals and settlement
needs
- Volunteers have increased awareness and knowledge about other cultures
Immediate Outcomes (6)
- Volunteers and newcomers participate in mutually enjoyable activities
together
- Conflicts in the volunteer/newcomer relationship are resolved
- Newcomers are aware of key aspects of Canadian society, civics and
culture
- Volunteers feel supported and are retained through multiple matches
Immediate Outcomes (7)
- Agencies and settlement sector have capacity to deliver effective
programs
- Agency staff are knowledgeable and skilled
- Newcomers and volunteers are satisfied with quality and effectiveness
of services
- Agencies and settlement sector have capacity to promote and offer
services in both official languages.
Intermediate Outcomes (1):
- Host communities, including francophone minority communities, welcome
and engage newcomers
- Newcomers of all ages and members of host communities are engaged
in diverse social networks
- Newcomers can communicate in English and/or French
- Newcomers can access community resources and services, including libraries,
health care, education
- Newcomers can meet personal goals, such as education, employment or
income improvement
Long-term Outcomes:
- Canadian society benefits from the contribution of newcomers
- Newcomers are accepted and engaged in Canadian life
- Newcomers fully participate in all sectors of Canadian society - economic,
political, social and cultural
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